Find quick answers to the most common questions about our equipment, services, and support. If you don’t see what you’re looking for, feel free to contact us anytime.
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FAQs
FAQ
How does payment work?
Full payment is required when placing your order. Iron Land Equipment securely holds your payment until you receive your item and complete a 10-day inspection period to decide whether to keep it.
What happens during the 10-day inspection?
After your item arrives, you have 10 days to inspect it and ensure it meets your expectations. If it doesn’t, you can return it at no cost for a full refund.
How can I return an item?
To return an item within the 10-day inspection period, contact our customer support team. We’ll arrange pickup, and your refund will be processed once the item is returned in its original condition.
What should I do if I encounter issues during inspection?
If you notice any issues or have questions during the inspection period, reach out to our support team. We’re here to help and ensure the process is smooth and stress-free.
Do you offer financing options?
Yes! We provide flexible financing solutions to make purchasing your item easier. Contact us to find the best option for your situation.
Is returning an item free?
Absolutely. Returns within the 10-day inspection period are completely free. We cover all pickup and shipping costs.
How long does it take to receive my refund?
Refunds are processed promptly after the returned item is picked up, usually within 24 hours.
What if I decide to keep the item after inspection?
If you choose to keep your item, your payment will be finalized, and ownership will officially transfer to you. Enjoy your purchase!
How do I contact Iron Land Equipment?
Our customer support team is ready to assist. You can reach us via the contact form, phone, or email listed on our website.
How much does shipping cost?
We handle shipping with our own trucks and large trailers, allowing us to transport multiple items at once. This helps us offer competitive rates starting at $0.80 per mile.
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